Questions about renting a Jeep or Bronco with BEXT
Everything the checkout does not explain: who can rent, what the deposit is, how airport valet works, and what happens if plans change. If it is not here, call or text and a person answers.
Booking & payment
Guarantees, what the price includes, how you payIs BEXT like any other car rental company?
No. We rent a specific fleet of Jeeps and Broncos that we own, and we bring the vehicle to you: airport valet at MIA and FLL, delivery to hotels, Airbnbs and cruise terminals. There is no counter, no shuttle and no “or similar” substitution.
Is the exact vehicle I book guaranteed?
Yes. When you pay, that unit is pulled from the fleet for your dates so it cannot be double-booked. You drive the model you chose.
Is the rate in my quote guaranteed?
The rate and total are guaranteed for 24 hours. Availability is only guaranteed once you confirm and pay.
What is included in the price?
The daily rate, statutory taxes, any extras you selected, all applicable surcharges and fees, and basic cleaning. Everything is itemized before you pay.
Can I pay with cash or a debit card?
Cash is not accepted. Credit and debit cards are accepted. A $500 security hold is placed on the card and released after return.
Pickup & delivery
Airport valet, hotels, cruise portsHow does airport pickup work?
Give us your flight number when you book. We track the flight, text you when you land, and wait with the vehicle outside baggage claim. Fort Lauderdale (FLL) is included; Miami (MIA) adds a $100 delivery charge per rental.
Do you deliver to hotels and Airbnbs?
Yes, across Miami and Fort Lauderdale. One of our drivers coordinates with you by text and has the vehicle ready at the front entrance.
What if my flight is delayed?
Nothing changes for you. We follow the flight status and adjust the meeting time.
Requirements & insurance
Age, license, coverage, damageWhat is the minimum age to rent?
25. Drivers aged 21 to 24 can rent by adding the required additional coverage at checkout.
What do I need to rent?
A valid driver’s license, a credit or debit card in the driver’s name for the security hold, and either your own insurance policy or our collision coverage.
Can I use my own auto insurance?
Yes. Enter your insurer and policy number at checkout. Policies vary, so check with your provider what a rental claim would cost you out of pocket. Otherwise add our collision coverage: $35 a day with a $1,000 deductible (up to $20,000) or $59 a day with a $500 deductible (up to $35,000).
What happens if the vehicle is damaged?
Damage is documented together at return. Claims are investigated and charged to the renter unless collision coverage was purchased. Report any incident to the police and to us right away.
During the rental
Mileage, fuel, gear, where you can driveIs smoking allowed?
No. The fleet is 100% smoke-free: cigarettes, cigars, pipes, vapes and recreational drugs are all prohibited in every vehicle.
Do I have to refuel before returning?
Return the vehicle with the same fuel level you received, or add the prepaid full tank ($99, up to 20 gallons) and return it at any level.
Is there a mileage limit?
A 3-day rental includes 600 miles, enough for Key West and back. Longer rentals include more; the checkout shows your allowance.
Do you have child seats and beach gear?
Infant, toddler and booster seats are $15 a day each. Beach chairs and towels are complimentary for every guest; the beach bundle (chairs, umbrella, cooler, towels) is $13 a day. Bikes, paddle boards and snorkel gear on request.
Returns & cancellations
Changing plans, cleaning, returnsWhat is the cancellation policy?
Full refund up to 7 days before pickup. From 7 days to the pickup day, one day’s rate is kept. No-shows are not refunded. Date changes are free at any time.
Are there cleaning fees?
Normal wear is covered by the basic cleaning included in the price. Excessive sand, dirt or mud is a $65 cleaning charge.
How do I return the vehicle?
The same way you got it: we meet you at the departures curb, your hotel or the cruise terminal, walk around the vehicle together and you are done.
Still have a question?
Call or text the Miami / Fort Lauderdale line, daily 6:00 AM to 8:00 PM. Outside those hours, send a message and we reply first thing.